Email is a standard connection that is always present. There is nothing to add, no address to confirm and no credentials to manage. It is also the only destination that can follow your on-call rota or ask the recipient to acknowledge the incident.
Recipients are chosen from a dropdown rather than typed, which keeps the sending surface deliberately narrow.
Always available, from the moment you create your first monitor. No verification step and nothing to set up.
People you have invited to the account become selectable recipients, so a flow can page a specific colleague.
Alerts can only be sent to your account address and your team members. There is no free-text recipient field, so a compromised account cannot be turned into a sending relay.
A step set to follow the rota resolves the recipient at the moment it fires, so the routing keeps up with the schedule on its own.
Acknowledgement is what separates a notification from an assignment. It is available on email steps that sit on a down path.
Turn it on in the email step settings and the message arrives with an Acknowledge button.
The recipient claims the incident without opening the dashboard first, which matters at three in the morning.
Pair it with an If / else set to "not acknowledged in N minutes" and give the true path a second recipient.
Acknowledgement clears automatically when the monitor recovers, so every new outage starts fresh.
Once claimed, the overview and the mobile view both show that someone has picked the incident up.
If the first engineer acknowledges in time, the escalation path behind that branch never fires at all.
Write both in the step settings, so the alert reads the way your team expects rather than as a generic template.
Include values such as flow, state, detail and duration so the message carries the specifics without you writing them twice.
The default. The step fires once and resets on recovery rather than repeating through a long outage.
Fifteen minutes by default, so a monitor bouncing down and up does not re-send inside that window.
Create a monitor, drop in an Email step, and you are already reachable.